Conflicts of interest, personal differences or conflicting tasks required by different organisational units: In this training you will learn how to identify and resolve such, and other, conflicts as early on as possible. You will also learn how you can strengthen your team’s cohesiveness. On a personal level, you will learn how to feel more at ease with, and better deal with conflict.
What you will learn
- Defining conflict: What is conflict?
- Identifying conflict in the early stages
- Analysing conflict with tried and tested tools
- Developing strategies to resolve conflict
- Resolving conflict (for example by facilitating conversations to resolve conflict)
- Bringing in professional help in extreme cases
- Feeling more at ease and safe with conflict