As processes are interdepartmental in nature they demand special communication skills and social competencies of everyone involved with process management. In this training you will learn how to build leadership skills in your process team, as well as how to improve your own leadership style. You will receive constructive feedback that will offer you the possibility to become more successful as a leader working in process management.
What you will learn
- Adapting leadership behaviour to changing conditions
- Clarifying roles in process management
- Managing a team’s development
- Working with change during the introduction of new processes
- Actively leading process teams
- Managing process stakeholders
- Managing conflict
- Mastering difficult situations in leading processes