It is crucial - especially in a critical situation - to meet your client with confidence and on an equal footing. Making even the smallest mistake may be very difficult to correct. This experiential Fire Drill training allows you to practice dealing with critical client situations in a playful way. You will learn techniques and receive practical tips on how to master difficult negotiations.
What you will learn
- Developing a communication strategy
- Reflecting on your own behavioural and communication style
- Applying negotiation techniques
- Practising “conflict conversations” and conversations regarding claims for damages
Price on request
2 Days
The journey begins here
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