This training provides you with comprehensive knowledge of, and tools for change management - for both novice and experienced change managers. In this training you will be introduced to all the important topics and skills that need to mastered by a successful change manager. You will discover the success factors for a change process, and you will learn how to set up, manage and support a change process. You will also learn how to communicate change and how to deal with resistance to change in a professional manner.
What you will learn
- The basics of change management
- Assessing the impact and scope of a change
- Clarifying roles and tasks within a change organisation
- Learning techniques to develop a change narrative
- Developing communication concepts and plans
- Implementing and managing change processes
- Identifying and dealing with resistance to change
- Establishing a continuous improvement process
- Creating acceptance for the change