This training is only available as in-house training.

This sound and well-structured training will leave you with important process management knowledge and skills. You will learn how to capture, map and document processes. You will be introduced to tools and methodologies for analysing, optimising and implementing processes. You will learn how to lead process teams successfully and how to work through difficult leadership situations.

What you will learn

• Setting process boundaries, capturing and mapping processes
• Defining relevant indices for controlling and managing processes
• Using balanced scorecards
• Approaches for analysing processes
• Tools for optimising processes
• Understanding continuous improvement processes
• Setting up a process-oriented organisation
• Understanding the interconnections between process maps, indices and strategy
• Managing a team’s development process
• Generating acceptance for processes

Duration

7 days